• Leading advanced troubleshooting efforts from start to finish ensuring network outages are resolved in a timely manner.

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• Effective provisioning, installation/configuration, operation, inventory, and maintenance of systems hardware and software, related infrastructure, and all peripherals and consumables.

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• Performing system monitoring, verifying the integrity and availability of all hardware, server resources, systems, and key processes, reviewing system application logs.

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• Developing and updating operating procedures for network automated functions and processes.